Brian Allen

Many people take online skills for granted but there is still a significant percentage of the population which is digitally excluded

Being digitally excluded is becoming more disadvantageous every day as more and more services are being offered, sometimes exclusively, online. Looking for work is one of these areas and the recent changes to the welfare system have further increased the number of people looking for help to utilise the internet to find work.

Brian Allen was unemployed and had been advised by his local Job Centre Plus to attend the free, drop-in sessions that were available at his local library through Communities 2.0. He thought that attending computer classes would help him to find work, as he had little knowledge of sending e-mails, including the use of attachments which can be used to send a CV.

Brian told Communities 2.0 that his only experience of using computers prior to the classes, was self-taught, basic internet searches: “When I came to use the computer to find work, through Universal Jobmatch, I was unsure how to apply for positions and how to upload my CV”.

Following the sessions, Brian now feels he has gained the skills required to search and apply for other jobs in the future. He has found temporary work but would like to learn more about computers, “I would like to gain a little more experience, based on what I’ve already learnt, in order to be 100% confident of what I’m doing online. I would advise anybody who is out of work to gain as much computer knowledge as possible, as it is required when applying for most positions.”